Cancellation Policy
At Kumani, we understand that circumstances may arise where you need to cancel an order. We strive to accommodate cancellations whenever possible.
Cancellation Eligibility
- Orders can be cancelled within 12 hours of placing it.
- Once an order has been processed for shipment, it cannot be canceled.
Cancellation Process
- To request a cancellation, please contact us as soon as possible after placing your order.
- We will make every effort to accommodate your cancellation request if the order has not yet been processed.
- If the order has already been processed for shipment, we will not be able to cancel it.
Refund for Cancelled Orders
- If your order is successfully canceled before processing, we will issue a refund to the original payment method used for the purchase.
- Refunds for canceled orders will be processed within a reasonable timeframe.
Exclusions
- Once an order has been processed for shipment, it cannot be canceled.
- Orders for customized, sale items, or gift cards cannot be canceled.
Contact Us
If you need to cancel an order or have any questions about our cancellation policy, please contact us at:
Email: [email protected]